Money Back Guarantee

If you are not entirely satisfied with your purchase, please return it in its original condition within 7 days of the date shown on your dispatch note. Some products are non-returnable for hygiene reasons. This is indicated in the product description contained on the website www.fashionethos.co.uk

How to Make a Return
 
You must notify us via email at customerservices@fashionethos.co.uk before you return a product. Please give details of the order number and item(s).

Returning the Parcel

• The item must be repacked in the same condition as it was received.
• Remove the fashionethos.co.uk address label found on the bottom of your delivery note.
• Add the sticker to the postage bag you are using to return the parcel.
• You will then need to return the package to a Post Office counter.
• Obtain a postage receipt from the Post Office; this will act as your proof of return.
• EU customers will be provided with a seperate returns label and will need to pay for the returns cost themselves.

 Refunds

• We will process a refund to returned items that are in accordance with our returns policy.
• Items must be returned in their original condition within 7 days of the date shown on your dispatch note.
• Once the product has been received and inspected we will send you an email letting you know we have received and processed your return.
• After you have received the email please allow 5-10 working days for the refund to be credited to your account.
• If you are returning an item because it is unwanted delivery charge is non refundable.
• If the product is returned because it is defective or not the one you ordered will we issue a full refund including the delivery charge after our inspection has taken place.

 Exchanges

• We can only offer an exchange of the same product in a different size or colour.
• Exchanges can take up to 7 days to be processed.
• Once an exchange has been approved it will be sent out to you free of charge.
• If we are unable to exchange the item we will email you with an explanation and offer a full refund minus the original shipping charge to your account.
• Please note you may only make an exchange on the same item once.